What does this site sell?
Customers can also download ringtones, apps, graphics, and games. Just visit the downloads section to see what Virgin Mobile has to offer.
What are this site's return policies?
In order to receive a full refund, phones and mobile devices purchased directly from Virgin Mobile must be returned within 30 days. When returning your purchase, you must provide a receipt, all packaging materials, and all components. For instructions on returning purchases, contact customer service at 1-888-322-1122.
What are this site's shipping policies and costs? Which countries do they ship to?
Customers can receive free shipping on all phones when they order online. Customers will receive their orders within 3 to 5 business days. If you want faster delivery, you will be charged a $11.99 fee. Shipment for all accessories is $6.99.
Does this site offer any warranties or guarantees?
If your phone is lost, damaged, or stolen contact Virgin Mobile immediately. If you are unable to find your phone, Virgin Mobile can suspend your service so that no one else can use it. Virgin Mobile will offer a replacement phone at a lower price, and ship it to you in a few days. Your remaining balance from your old phone will be transferred to your new phone.
Virgin Mobile also offers their customers phone insurance. Virgin Mobile phone insurance costs $5 per month. If your phone is lost, stolen, or damaged, you must immediately file a claim. Once your claim is filed, Virgin Mobile will ship you a replacement phone within 24 hours.
All mobile phones purchased directly from Virgin Mobile or from an authorized retailer have an one year warranty. If you experience any problems with your device, contact Virgin Mobile customer service at 1-888-321-1122 for troubleshooting or to arrange for a replacement phone.
If you are not happy with your phone, you can receive a full refund within 30 days.
Does this site have physical stores? Where are they located?
Yes, Virgin Mobile has physical stores nationwide. In order to find a store nearest you, click on the find store link at the top of the homepage. Once you are on the find stores page, type in your zip code. Virgin Mobile phones and accessories can also be purchased at authorized retailers such as Best Buy, Radio Shack, Target, and Wal-Mart.
How can I reach customer service for this site? Does it offer a telephone number?
Customer Service can be reached at: 1-888-322-1122. Also, if you are need of assistance with your broadband 2Go service contact: 1-877-877-8483. If you have questions you can also visit the frequently asked questions section. If you have specific questions about your account, fill out the form under the contact us section.
Do they offer any help or introductory videos?
If you have any questions about your services, phone, or broadband 2G, click on the help section at the top of the homepage or contact customer service.
Do they offer any discounts or coupons?
Be sure to check Virgin Mobile Deals section for great deals and specials.. For instance, customers can get 20% off the LG Optimus Elite Android phone. This special offer is available until July 9, 2012 or while supplies last. You can also get $50 off when you purchase the Motorola Triumph, and $40 off the LG Rumor 2. In addition, you can save $20 when you purchase a Mifi 2200 and Ovation MC760 and get a $20 account bonus when you activate. Be sure to check this section regularly to find the latest deals and specials.